Jeremy N.

I had a slow leak on one of the tires on my car due to a puncture. I went to Pep Boys but they were booked up for the day. So, I made an appointment to go back the next day. With an appointment and after waiting for 2 hours, they couldn't get to my car. The reason they gave me was that they were waiting for authorization from Fleet. I had to leave for another important appointment but called Fleet myself to verify how long they would need to authorize a service request. They told me the authorization was given right away. Pep Boys lied but one of their associates actually cared enough to call me back at a later time telling that they finally got authorization from Fleet, and that I should go back the next morning 15 minutes before they open to get service right away. Meanwhile, the slow leak worsened and my tire suddenly became completely flat. I had to put on the spare tire on road side. I returned to the shop the next morning and was the first one in line but guess what, they told me that they wouldn't be able to get to my car and I must drop off my car. I wasn't going to leave my car with them not knowing when my tire would get fixed. Three trips to Pep Boys, two of which with appointments and one even with pre-authorization, my tire remained flat! Something is seriously messed up at Pep Boys and I am done with them for life!