I ordered several items in one order.
The shipment came, but two items were not included.
I called the service number and the person on the line told me it was their mistake and they would mail me the missing pieces, but that one was out of stock and I would receive a credit on my account.
Well, they sent a duplicate item to one of the ones I already had, the gunmetal screw fit tunnels, which are complete crap, they turn my ears green and the costing came off in just 48 hours of wearing them! Gross. And there is no credit on my account.