Jeremy F.

EDIT: I have kept my email correspondence below, because I think it is worth knowing before working with CellUnlocker. I feel this business has done lots of good work with others and would like to think my experience is a one-off. If you read the emails below, please read all the way to the bottom, as my issues and all of my complaints have been taken care of to my satisfaction as you will read.

Here is email correspondence following my lack of any help and service from CellUnlocker.net:

EMAIL CORRESPONDENCE:

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Email: to me, June 27th
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Hello Jeremy Friesen!

Our records show your Phone Unlocking service has been completed, is everything working out okay for you so far?

We just wanted to send you a quick follow up E-mail regarding our Unlocking Services (www.cellunlocker.net). It looks like we have sent you the results already via E-Mail.

You can also check the results here: http://www.cellunlocker.net/order-tracking.php

Are you having any problems so far? Or is it working out fine for you so far? Have we resolved all your issues yet?

If we are still corresponding with you to resolve any issues that you are currently having, please do not worry as our staff will be working hard to resolve this.

It is important for us to know if our services met your expectations!

If there was anything that wasn't up to expectations or any concerns/suggestions at all, please free to reply to this email and we will try our best to resolve this for you and our Customer Care department will take care of you.

However, if you were happy with our services and everything worked out fine, would you mind giving us 5 minutes of your time and leaving us some feedback on a couple of sites?

We would REALLY APPRECIATE it as we are trying to build some positive feedback about our company (Just follow the links)

1. Trust Pilot
2. Review Center
3.Cellunlocker.net Testimonials
4.Web of Trust
5. Facebook
6. Sitejabber

*If you have already done this OR we are still working on unlocking your Phone's Network, please don't worry about it and thank you.

Thanks once again for your business and support, We recognize customer loyalty!

Also if you have a Business related to phones or buy phones in bulk sign up for our Cellunlocker.net Partner Program. You will receive Unlock Codes and Services exclusively to Cellunlocker.net Partners at a discounted rate.

REGISTER TODAY HERE!

If you have any other questions or concerns please feel free to contact us:

Call us: *******077 (Monday to Friday 10am to 6pm PST)

Or

E-mail us: *******@cellunlocker.net anytime.

- Cellunlocker.net Customer Care Support Team

http://www.cellunlocker.net

Have a Wonderful Day!

Cellunlocker on Facebook Cellunlocker on Twitter Google+ Cellunlocker on YouTube

If you liked our services, show us some Love

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Email: from me, June 30th
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Hello, I just got back from my trip. I never received the unlock code for my cell phone in either of my email addresses. Furthermore, my cell phone provider unlocked my phone for free. Furthermore, I was sent an email on Thursday (June 11th) stating that you would need to use another database to find my code and that that could take an additional 1-2 business days. To which I responded that I'm leaving on my trip on the upcoming weekend (June 13th) so I'd like to cancel the request. In response, you sent an email asking if I'm sure, as the timeline would provide me with the unlock code on Friday. Hearing this I agreed.

Having not yet received a code, having my phone already unlocked by my provider (which I did on June 13th just before I left), and having gotten no response on June 12th (when I was told I would have the code), I feel it is fair that I be refunded my money.

CellUnlocker looks to me like a great service that many should use, but only if they are not on a tight deadline. I think this should be added to your approach when dealing with customers.

Thank-you for getting back to me, I appreciate your correspondence.

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Email: to me, June 30th
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Hi Jeremy,

We sent you the code last week to this email. Did you not receive it?

Here was a copy of that:
<email> --- NETWORK=--- PROVIDER=--- SUBPROVIDER=--- DEFREEZE=--- EXTRA=---

Please let us know if you did not receive this at all. Please make sure to check junk folders...

Thanks

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Email: from me, June 30th
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I did not receive it. I am an application developer and very familiar with both computers and how my email works. I don't know how it is possible that you have receipt of sending me an email that I never received. Furthermore, I never received this product at all, let alone on the timeline indicated. As I have not even received any code provided by CellUnlocker and my cell phone is already unlocked (by my provider, for free). I respectfully request a refund.

Thank-you,
Jeremy Friesen

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Email: to me, June 30th
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Hi there,

We are all familiar with computers and how emailing works too.
We also received confirmation from our email server the email was sent.

Our refund policy can be viewed again, here:
http://cellunlocker.net/terms-and-conditions.php

Unfortunately we will not be able to refund this device without the video agreed upon at check out.

The most we can do is offer you a store credit of the same value for a future order.

Thank you

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Email: from me, June 30th
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As per your policy. Please relock my handset and give me a refund. I never received the product that I purchased, and I no longer require it.

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Email: to me, June 30th
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Hi there,

There are no refunds specifically for orders where the customer does not to use our unlocking services anymore after the order has been placed.

The best we can do is offer to unlock a different device, however there may not be a refund.

Thanks

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Email: from me, June 30th
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Given the conversation on June 11th between myself and a representative of CellUnlocker, I feel that this is not fair and should be reviewed by someone who can consider the circumstances.
On June 11th, I was emailed and told that CellUnlocker was unable to find my unlock code and asked for permission to search another database. I was told the search would take between 1-2 business days.
That same day I responded that I was leaving on a trip that Saturday (June 13th) and did not have time to wait for the unlock code.
I was then told by CellUnlocker to reconsider, and that the code would be provided to me the following day (June 12th).
On Saturday, June 13th (the day I left for my trip), having not received any email with an unlock code, I went to ISP to pay them to unlock my phone. To my surprise they (MTS Manitoba) said that given my contract with them, they were willing to unlock my phone for free.
I now have an unlocked phone. It did not require your product (which I have still not even received).
Here's my situation, as I see it. I have paid you for a product that:
I never received
I no longer have a need for
Was not provided to me within the timeline discussed
Tell me exactly how it is you feel, given this information that I am not entitled to a refund. I have given you money, and received absolutely nothing for it. Furthermore, even if I were to now receive your product I no longer have a need for it as my phone is unlocked and I am no longer travelling.

The email thread referred to has the Subject line "Unlock Code", sent from this email to *******@cellunlocker.net, on June 11th.

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Email: from me, August 16th
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Given that I have not yet received a response to this email since laying out my case, I feel I have no choice but to inform other users of the service received here. In an effort to remain fair, I have chosen to review your services on only one review site.

It can be found here: http://www.sitejabber.com/reviews/www.cellunlocker.net#1120

I would prefer to resolve this issue between us, and do not wish to bring others into it. However, no response to my final email tells me that you are not listening. I haven't forgotten about the service I've received, and do not intend to be ripped off. Should I continue to be ignored and not treated with respect, you should expect more reviews, on more sites.

When I first found CellUnlocker, I was wary of the service I might receive, so I looked at sitejabber.com to see what both the positive and the negative reviews had to say about you. It was mostly good, so I believed you were a company that would follow through on its agreements. I feel that I was mistaken and want to do what I can to make sure others are not so easily fooled.

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Email: to me, August 17th
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Hi Jeremy,

I'm very sorry for the inconvenience. I'm not sure why you didn't receive a response from your last email.

I do see within your email threads you did inform us you needed the code by the 13th.

Your order has been refunded. You should see the refund reflect in your account within the next 7 business days.

Thank you

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Email: to me, August 17th
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Thank-you,
I will reconsider my review given this new information. I appreciate your consideration of the situation.