I gave this site a chance and tried 5 different writers. Despite their website claiming native English speakers it was clear that most of the writers were not. Awful grammar, fluff content and simply unusable content. After giving it a fair chance I decided I needed to refund my balance and move on. Their checkout did advertise "satisfaction guarantee" and their terms said they can refund unused balances within a certain period, which I was still in. 3 requests were sent asking to get a refund and all requests were ignored. I contacted them on facebook and they told me to submit a support request claiming they couldn't help me. Nothing but a scam company. Buyer beware!