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Ordered nov 11th still have never received both items said will recieve in 30 days
Both sellers never get back to me very upset probably will never use again! Thanks for ruining christmas
Jered O.'s review of DHgate earned 2 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Jered,
We are sorry to hear about your experience. We checked these orders and these are still in transit. Because of the holidays, there are unexpected shipping delays from the courier and we have announced this on our page. The deliveries have already exceeded the estimated delivery time, you have an option to file a dispute so that the merchant will request to expedite both the shipments.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click My Orders" on the left side of the page.
3) Find the order number.
4) Click the link "Return&Refund" at the right side of the page under the order number.
Once the disputes are filed, the merchants are given 5 days to resolve the issue.The disputes will not affect the delivery since this cannot stop the courier to deliver the goods. In the event that these cases reach 5 days and there are no resolution yet, please contact us back so that we can assist you in escalating the case to our Resolution Center.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com