Jerad D.

I ordered a wine barrel clock for my wife for our anniversary. I received the clock after our anniversary, and the engraving on the clock is crooked. It isn't presentable and should not have been shipped. I've written the company three separate emails in ten days and have yet to receive a response. I included photos documenting the issue and my phone number as contact information. I called customer service this morning and was on hold for 1 hour and 41 minutes. No one ever picked up. I emailed again, and no response. It's disappointing that a company would collect $106 from me, ship me a clearly unpresentable product, and then ignore my concerns. I will send it back and hope for a refund. Lesson learned.