J J.

Claims to assist with Japan visas but only issues health declarations. Won't provide refunds since they put time into this useless health declaration that has nothing to do with the visa. Misleading company, avoid!

The online ordering for retainers was convenient when I was in a new location and needed a new pair. The "plus" retainers are supposed to be thicker, but they crack easily and I have been reordering new sets before a full year passes. The discount for reorders isn't substantial. Their customer service has given me differing and misleading information. I would not have ordered international shipping if I was told in the beginning that it would take 10 weeks instead of 10 days as it states online or 3 weeks as they previously emailed me. Other customers on Better Business Bureau have also had delivery issues with orders. I asked multiple times for them to pay outstanding taxes and submit required documentation for customs, and they wouldn't directly answer whether they have done so, so it is likely that they didn't and there are issues with international customs.