Jen Y.

If you are a seller and your listed item sells, the buyer has the option for 3 hours to cancel the order. This only applies if the buyer makes the purchase at full price. If they make a purchase at a discount, this does not apply. So, if the buyer makes a purchase at full price and decides to cancel the order within 3 hours, then the seller has to re-list the item. If you are a seller who had many potential buyers "LIKE" the item, then you would lose all of those potential buyers since the item will continue to show as SOLD. The item does not get reinstated. Therefore, the red sold banner will still be there as if the item truly sold. This is unfair and unreasonable to the seller. So the seller has to re-list the item and have to start the process all over again which slows down sales. Furthermore, all of the potential buyers who see that you have re-listed the same item think it was returned due to some issue so they are no longer interested in your item. Poshmark should remove the sold banner and reinstate the item if some buyer who plays games cancels the order! I have reached out to Poshmark and they do not care to change their unfair and unreasonable policy. As all of the reviews show on Sitejabber, Poshmark is a terrible forum, especially to sell. They take 20% and they do not help the seller in any way if there is an issue. I will no longer sell as they have the worst policies and worst customer service. I have had many issues with them and this is the last straw.

If you have items to sell, forget trying to get a quote from Fashionphile. When you submit an item to get a quote, you get a notification that states that it will take 1 - 2 days. They NEVER get back to you with a quote in 1 - 2 days. My complaint is that if they cannot get a quote out in 1 - 2 days, then change it to 5 - 7 days (that is on average how long it takes). Just be honest rather than to set false expectations to your customers. I have called to complain about this a number of times and they always make up a lame excuse.

If you send in an item to sell and you decide to have it sent back because you are not getting what you feel is fair value, they just toss your item in a box with no bubble wrap or stuffing! I sent it my sunglasses with lots of bubble wrap so the sunglasses won't move around and get damaged but they do not do the same if they send it back to you. They are simply unprofessional and do not understand the concept of proper customer service.