Jen W.

I ordered an item on Woot.com. Half of the order was delivered. I called to ask if I would be receiving the rest of the order and the customer service person couldn't tell me because he couldn't get in touch with the vendor. Because the items were time sensitive, I asked to have the order refunded and the items that were shipped to be picked back up. UPS picked up the items. In another week, I received the second half of the order that was supposed to be cancelled. I called back to Woot to ask for this shipment to be picked back up by UPS and it was. I just received a bill in the mail from UPS charging me for the shipping. I called and they said that Woot should give me an account number to charge the shipping to. I called Woot to explain this and they said that since I didn't use a shipping label that they supposedly sent to me, I would have to pay for the shipping charges. I never received the shipping label and should never have received the second order. Additionally, I should have received the order in its entirety in the first place. Finally, I shouldn't have to pay for returning the item that was not sent in its entirety and one part that shouldn't been sent since the order was cancelled.