Jen V.

I placed a bid on an item intended to be gift for my Dad's suv. Upon realizing I selected wrong size, I appropriately messaged the seller who 'cancelled the order' & replied with a confirmation message. It has been two weeks and the $70+ item still remains in my cart. I've messaged the seller 3 times and called Ebay customer service 5 times and told something different with every call. One representative moved item to 'HIDDEN' under my unpaid tab and told me resolved. One rep told me she needed authorization from the seller, despite a clear message history authorizing. Finally, I called to CLOSE EBAY ACCOUNT and was told I couldn't because I have an unpaid item in cart! Either I am being scammed by Ebay or or by Ebay's seller but either way, Ebay is RESPONSIBLE for transactions made on their site. Disappointed would be an understatement. I guess I'll have to cancel Paypal account to close account with Ebay.