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1 Review by Jen

Travelocity

Travelocity

7/31/18

Terrible experience. I booked a flight for my partner from Atlanta to London. Paid for a premium economy ticket. He wanted to change his return flight so i called Travelocity to make the change. The first agent I spoke to didn't understand the simple concept of a day change and asked me if I would consider another airline. I told him no I simply wanted to change the existing ticket I had already purchased. He told me he would have to refer me to his supervisor. 40 minutes on hold later and I got through to a supervisor who changed the flight. Only problem - he downgraded my partner to an economy ticket erroneously. I only found out when I went to the airline website and saw his seat in economy. Their Itinerary still said premium economy. Imagine if he had gone to the airport and been told there? Awful. I called Travelocity again. Once again had to wait 30 minutes for a supervisor to deal with me. He acknowledged that the change was their error but I had to call back when corporate was open to make the change back without it costing me. i have now called back for a 3rd time and have been sitting on hold for 62 minutes and counting without anyone actually being able to connect to a supervisor. DISGUSTING that I have to be inconvenienced this way to fix something that was THEIR error. I will NEVER use this company again and would advise any one else to avoid like the plague. The few dollars you save on the flight is not worth the hassle. AVOID AVOID AVOID. Cannot express how strongly you should avoid.

Tip for consumers: DON'T. Simply don't.

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