Jen T.

I recently booked a hotel at Agoda
When I check in, I found my hotel not available and under
Renovation and the hotel offered a old room but I paid $500
I rejected the room and Agodan promise to
Help me for the refund.
After two months of constant chasing
They told me the payment was to a person and not to the Hotel
However, payment was made on Agoda Website and the exact amount was deducted so i thought it was the owner's account
The owner also have my booking when I arrive
Now all parties deny the payyment and I am not able to get my money back
This is a total Cheat both from the hotel and Agoda is not doing anything to stop this
Nonsense and there will be many victims like me
Agoda is not helping me and insist I proof the payment to the hotel!
Please becareful and my advice is do not book from Agoda.