Jen S.

This platform is full of bugs. When you change your medium (facebook to twitter) it reverts back, any changes in scheduling freezes and it is super slow to load. Scheduling is a nightmare. When you delete something, it suddenly reappears again. This thing sucks.

If you sign up for a subscription and try to cancel your subscription because you realize they don't have enough images of what you want and need you will be CHARGED by the company. First of all, you CANNOT CANCEL unless you call them. It is highly inconvenient to have to sit on the phone to wait for a rep in the technology age. This practice is like from the 1990's when you have to use the phone to make a cancellation. They do this so they can get your feedback and I'm sure it is so they can change your mind. Felt like a telemarketer type of approach. Also, did you know that if you sign up for the lowest package $29 / month and you want to cancel you will be billed $20 / month x # of months you have had the subscription. Basically, with the lower end subscription, you are stuck in a contract. You have to purchase the $49 / month to have the right to cancel without penalty. This is not good business practice. Also, they are not explicit about the cancellation policy. So in order to get out of my contract, I had to pay $40 = $20 x 2 months I had the subscription to get out. This is like negative billing. Absolutely appalled at this company. I will never again sign up or promote this and I'm a marketing consulting agency. This was the worst experience. Shutterstock - you should take lessons from other image bank companies who retain their customers and have customers who keep coming back. Make it convenient for people to use your service. Don't try to tie them down through negative billing practices. Don't make us call your reps to turn off auto renew or cancel. AND BY THE WAY. THE REP I TALKED TO TOLD ME THERE ARE LOTS OF PEOPLE COMPLAINING ABOUT THIS SITUATION. SO DEAL WITH IT AS SOON AS YOU CAN to save your reputation.