Jen S.

Booked a hotel four months in advance because it said no cancellation fee, so I figured if I needed to make a change no big deal. I actually paid a HIGHER rate so that I could have free cancellation up to 24 hours prior to booking. One month later, (three months before the travel date) I had to cancel because I ended up having a class that day. I called and they will cancel it but I incur a $40 fee for cancelling, even though I PAID FOR THE NO CANCELLATION FEE PROTECTION PLAN. They wouldn't do anything for me except charge my credit card a $40 fee, which they had on record so I couldn't do anything about it. STAY FAR AWAY! On a side note, I never received an email confirmation of my booking so I emailed them about 6-7 times over the span of three weeks, NEVER got a response. Ever. Called their number, was on hold for a lifetime, the recording kept saying to go to the website and email and get a response "within a few hours". That's crap. They don't respond. And don't keep their promises, either. STAY AWAY!