Jen R.

I tried to buy 3 shirts from blueboxtees. My PayPal account was charged immediately after the purchase but the order history said that I had no orders in the system. After a few days with no order in order history I ventured into their roundabout, practically nonexistent customer support teehelp. This was no help and Dusty's emails were slightly condescending. After several more days of no progress I asked that my order be cancelled and a refund issued. Communication went dead at that point except for an email telling me that he was transferring my ticket to Shauna. My support tickets kept being closed by Dusty and Shauna without contacting me. I filed a dispute with PayPal that was immediately escalated to a claim because PayPal couldn't contact them either. I just got my refund today because they didn't bother to respond to the claim. Ordered 2/4/15, tried to cancel 2/14/15, PayPal claim 2/21/15, refund 3/5/15.