JEN P.

Things can go wrong with any order, and that is understandable at times. In the end, my recipient received the flowers I ordered, and they were fresh and beautiful. However, they were a day late due to driver truck issues, and they delivered the next day at 8:30 p.m. which I thought was pretty late for a delivery considering they were already a day late. Most frustrating issue with florists.com is that they are only open 9-4 or 5 Eastern time, I live in Seattle, so in trying to call for help around 2:00 p.m. they are already closed and so I have to wait until the next day to get someone on the phone to receive information about my order. This is the worst part of this business. Customer service doesn't have to be 24 hours a day, but it should be at least until 5 p.m. in all areas they deliver.