jen p.

I got the $1 first month rent promotion and they told me I wouldn't have another payment until March. A couple weeks later they are calling asking for money saying I'm late.

I pay it on go on about my business. On the 1st of June I found a house to rent and we cleared out the unit June 3rd. I call to let them know I had emptied my unit and asked about my refund because I had already made June's payment May 22nd, they informed me they don't give refunds. I'm just out that money.

I spoke with the manager, customer service, & the district manager. None of them cared and wouldn't help get my money back. They just said that is what I agreed to signing the lease. The district manager was even rude to me and I was nothing but polite to all of them.

I was told if I had not have made my payment and let them know ahead of time that they would have prorated it for me, but since I paid it early that I was just out that money.

Terrible customer service for someone that pays them early. Don't use them!