Jenny Y.

I will start by saying I really think the comment above telling me to "be sure to focus your comments on the products" makes me laugh! And that all "reviews require prior approval before they will be displayed"! So basically if there is a "bad review" it will never be shown on the company's website. I do like your product, made very well, however, when I received the H17 harness in the mail, I was sent the wrong patch! I understand mishaps happen. I called to get the matter resloved. I was told to take a picture and email it to the company. Which I did. And the correct patch would be sent out. Well 18 busniess days later I have yet to receive the correct patch! I call back yet again and spoke with someone I could barely understand and was told the same thing again. That they would have to send it to the manager to look in to it. She could not tell me when it was sent out, just that it's been shipped. The next day I received a phone call from yet another person I couldn't understand and was given a tracking #. And was informed that my order had been shipped not express mail or even UPS, but snail mail. I asked when my order was shipped and again they could not give me an answer! I looked up the tracking # only to find it does not exist! I will NEVER use this company again, and will not recommend it to anyone. Maybe if my order was corrected in a more timely manner and I was sent the correct patches right out, to make up for the company's mistake I would be more incline to use them again. This company really needs to work on it's customer service and shipping skills!