I have been using them for about a year now. I didn't really have many problems besides some grammar errors and a few revisions every now and again. My worst experience was when I paid for a paper that was $20, I gave specific and detailed instructions with, admittedly, odd formatting. The writer was stuck on the format of the document he/she was never able to get over the problem. I asked for multiple revisions and each time the paper was revised it only became worse. I soon learned my writer didn't even understand what 'formal' writing meant. When I contacted support with the issue, they ignored my questions, pretending I was not there. This, of course, infuriated me, and I asked the writer (quite rudely on my part) to write it in a different format. Support and the writer immediately jumped down my neck and began to accuse me of changing my paper instructions. My writer was trying to be a smart ass and sent me pictures of alcoholic beverages instead of my finished paper. When I questioned support about this, I was once again ignored. I went to facebook and messaged them there. Facebook told me a 'dispute manager' would contact me. I never got a text, email, or call. I finally requested a refund because a picture of alcohol was not what I ordered, by law I paid for a product that was never obtained, this is illegal. I threatened to inform the fraud department at my bank, and that is when support threatened to tell my college I was studying at. I ended up writing the paper myself. I waited a few hours and decided to cease all contact with the company immediately. I made sure my stay in college was safe before posting this as I fear they may still come for me. I have deduced that the company is horrible, they can do basic essays, but anything above high school level is a joke. The writers don't even look at the information you give them to write about. The customer service is also a joke. They are insanely overpriced with writers that do not have the experience or degrees to write a good paper efficiently. Learn from my story and do not order one essay from this scamming site. They also offer clients discounts to write good reviews for them on sites like this which is against this sites policy.