Jenny G.

DISCUSTING. I am Disabled and I wanted a scooter that I could take 'off road' on nature walks with my family and friends. I travelled over 2 hours to the shop so I could see the scooters. I arrived and they said I couldn't test drive any of them which in hindsite is very strange. At the time I didn't think anything of it. (Guess looking back they are worried that one might break down in the car park) So I returned home having made a purchase of nearly £500. The 4th time I used the chaos scooter on a track was with my brother he was walking beside me. He said "What's that smell!" so we checked the scooter out and it was coming from the side of the bike which later learnt it was the motor. My brother had to push the scooter back to my car which was 4 miles and walk 4 miles back to me with my wheel chair. I was left on my own waiting. I phoned the company and I explained which bit was smoking (yes literally SMOKING) I spoke to the service department he diagnosed it as needing a new motor. So I said I've only used it FOUR times. He said "the parts they put on these bikes are cheap and they import them from China" I said I will take this matter further. He wanted to charge me £70 for another motor plus fitting. I wrote hand written letters to their complaints address and I've had no reply in writing I did have a reply via email responding that it was out of warranty and they would not help me. I wrote back that I was within my writes to take legal action as under the
Under the Consumer Rights Act.
They did not respond after this. I have telephoned trading standards and they will be helping me follow this up. I have never written a review before as I've never needed to. Please hear me when I say DO NOT BUY FROM THIS COMPANY. I cannot say that loud enough. This experience has affected me on a deeper level being disabled leaves you vulnerable in so many ways but being taken advantage of and being treated unfairly is something nobody should have to go through. I am left with a faulty scooter and out of pocket. I have to start saving from scratch to buy something decent from a reputable company. I really hope funbikes gets shut down. Absolutely discustisting company. I can't click 0 stars. Having to click 1 so this review submits. They don't even deserve 1 star.