Jenny C.

This is the worst company I've dealt with when it comes to customer service. It's as if they train all their staff to make it as difficult as possible for a customer to return items. I had a huge order sent to me and their representative helped me and checked me out as a "guest" customer. Most items did not work out and it was a huge order, ~ $4,000. I didn't know what to do as the order didn't come up on my account. I had no way to return them because the order didn't even show up in my account. Finally, when I called them, the representative said it was all FINAL sale! I went back to check each and every item and none of them were final sale! They just outright lied to me. I then called back and complained about why they would claim that the items were final sale when they were all still being sold on the site as regular items. They said they would look into it. I didn't hear back for a while and when I called them again, they said that they emailed me labels to return the items but I never got them. I then called again several times and they said that they would look into it only to tell me that the time to return has passed therefore, I cannot return any of the items.
Meanwhile, I see them still selling the same items I am stuck with which I have never worn, still in plastic bags and hangers worth about $4,000.
This company should be investigated by the Federal Trade Commission.
They are downright deceptive to their consumers. I have many friends who have had the same experience with this company and they are never shopping there again.
I strongly advice anyone who is thinking of shopping at Bluefly to heed other people's warnings. Stay away and shop elsewhere!