Jenny C.

AT&T had to give me one more go around of absolute CRAP before I fully left their company. They lost my phone # in transition to switching to Spectrum, saying that I only told them I wanted to cancel service, not switch service. That is 100% untrue. I told them that I needed my phone unlocked so I can switch phone companies since At&t is beyond over priced, their customer service is almost always below average, and I constantly get hung up on by them, or put on hold for longer than necessary to get an issue resolved. In order to get the number I have had for the past 19 years back, which was sent back into "phone space", they told me they had to run my credit to make sure I was eligible to receive that # again even though I was fully paid out with them, and had my payments automatically deducted and was never late on a bill. I have never been given such the run around by a company before. I am 100% done with AT&T, and recommend anyone else who has them to leave their joke of a company sooner than later. Document everything, every time you speak to their representatives, because they will change your story on you, and try to turn their problem into your fault.