I ordered their Little Lamb Cardigan for $24.99. Received it and it was NOTHING like the picture. It looked like a ratty bathrobe. Very thin, didn't even cover my butt and I'm only 5'4". I emailed them and sent pictures as requested. They responded offering me a $6 refund and coupons for a future order. When I said, no, I want a full refund, I was told that I would have to pay for shipping and then if there were any customs charges that would be deducted from my refund, so it wouldn't be worth it for me to return the item. So, basically, they charge you full price and put beautiful pictures on their site, but then send you something that looks nothing like what you ordered and keep your money. Total scam, terrible company.