Jennifer W.

This company is such a scam and very frustrating to deal with. I got lured in with the discounted initial purchase and before I knew it I was a "member" (and I use that term very loosely). Once I was trapped, I tried using my "member credits" but even on the first day of the month when "Kate's new picks" came out, my size would inevitably be "unavailable" even though I'm a size small which I assume is what 85% of their potential customers would be. I couldn't even use the money they took from me. After a year, they took my "member credits" (which is the $49.95/month that they automatically charge unless you "opt out" which used to be 1-2 days and now is 5 days) because they "expired" and finally issued me a gift card after complaining. I finally placed an order to use my gift cards, however the site never asked what form of payment I wanted to use and automatically charged my credit card. There is no way to cancel the order after it's placed (even if the item hasn't shipped yet!). I called the number on the gift card but it was Sunday after hours and no one was available, so I e-mailed them right away but never received a response. I followed up on Tuesday and was told I had to call Fabletics directly. When I called they told me that the item was shipped that day and they couldn't adjust it in the billing system to use my gift cards. When I asked to speak the a Supervisor I was told she was busy and would call me back in 15-30 minutes (shocker I never got a call back). I called again on Wednesday and after telling my story all over again was told the same thing and then spoke with a supervisor who told me I would need to physically return the item and wait for the credit to be issued and then reorder it. Whoever is running this company is doing a terrible job. Does it make any sense to incur the shipping expense 3 times for something that could easily be resolved with an adjustment in the billing system?