Jennifer W.

I actually picked this company over another due to their positive BBB rating and I painfully regret that decision. After I moved out of the property, the company was supposed to have a vendor come to clean before the tenant moved in. I never got confirmation if they were still coming or if the job was done, despite me reaching out to Renters Warehouse. The manager neglected to inspect the property and ensure it was move-in ready, as my tenant informed me that there was still dirty carpet where a vendor came in and completed a repair, and other discrepancies that could have been addressed prior to their arrival. Additionally, management neglected to meet the new tenant at the house and walk them around, showing them the property. This is a simple property management function that would have saved both the company and me embarrassment, but no, they couldn't even muster up that much professionalism and customer service. In addition to these failings so early on in our relationship, they charged me for "tenant procurement" when they did NO SUCH THING. I found the tenant myself and directed them to the company to fill out the application. When I questioned the company about this charge, I was informed, "that is just apart of the charges due when a tenant moves into the property." $400 for NOTHING! That is a very dishonest practice when they did not do what they are charging for but it was in the contract I signed so I took the loss.
A couple months later, a big storm came through the area and some branches fell on the neighbors' truck's hood. The neighbor spoke to my tenant asking for my contact info, but thankfully they provided Renters Warehouse's phone number instead. I was surprised when the maintenance coordinator contacted me and told me the tenant reported damage. I corrected them, that it was the neighbor stating their property was damaged from debris from my property. Therefore they should send a representative out to inspect and verify there was damage and that is was, in fact, my responsibility. A MONTH LATER I got a call back saying they got a quote for repairs, the maintenance coordinator saying the vendor was busy and couldn't get out there sooner. Speaking with the maintenance coordinator, I demanded to know why no one from Renters Warehouse went to visually inspect the supposed damage. He simply said they don't do that, they have vendors inspect damage and give them a quote for repairs. That is a poor excuse; the vendor is there to repair, they're not the property manager, that's Renters Warehouse's responsibility. A representative from the company should go to the property and confirm there is damage and if any repairs are even called for, instead of taking a random person's word.
I paid this company a lot of money to trust my property in their hands only for them to do absolutely nothing. I ended up submitting a letter to cancel our relationship before the end of the first year because it is easier, more productive, and financially viable to handle everything myself, even from across the country, than to let these careless scammers take my money. Not just myself either, they charged my tenants $650 for 2 cats! Upon closure of my agreement with Renters Warehouse, I asked for this money back to return to my tenant, only to be told "it is not a deposit, but a fee. In the event there are damages that can not be repaired with the security deposit then you can ask for the pet fee to supplement." Over half a grand literally goes into their pocket for NOTHING; another example of their dishonest and repugnant business practices.
In short, they have abhorred communication and customer service, resulting in unacceptable execution of their duties. Do not waste your money with this company, they don't do anything they are paid for.