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After 4 hours chatting, because no one would answer the phone, I finally was promised a refund. I was passed from representative to representative, having to re-explain my situation each time. Even after speaking Tina manager, I still could not get resolution. Hotwire is worse than a medical insurance company. They say they will work with flight cancellations, but do not trust them. I will never use them again. Not worth the discount.
Tip for consumers:
Just don’t do it. Terrible customer service.
Products used:
Car rental
Jennifer V.'s review of Hotwire earned a Very Helpful vote
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