Jennifer U.

Never in my life have I had the worst moving experience! It pains me to write this :( I have asked for a full refund and it has not been expedited. One gentleman was top notch and the other two were horrific! I ended up having to do the rest of the wok they did not complete due to lousy packing on their part of the truck! They were a total waste of time and money! I am a teacher, mom, and grandmother people! This is the truth and makes me very sad to have to write any of this.
Please see the email I sent them:
Dear Moving Help,

It pains me to have to write to you in order to inform you of a terrible experience. I was looking forward to helping my son, Aaron Bialek, get moving back into his home after the sale of his home fell through at the VERY LAST moment and he had already moved EVERYTHING out of his home.

Yesterday we had the worst possible experience with the men ( except ONE African American gentlemen that we believe in called Shy). Carlos and another thin Middle Aged African American man we horrid.

First of all, my son gave moving help EXACT and PRECISE information, room by room, storage facility, and apartment so that YOU ALL could formulate the BEST PLAN of action to get the job done. YOU ARE THE MOVING EXPERTS, not us!

That being said, this move was a disaster! You had the movers meet Aaron at the storage facility first and the two men haphazardly packed the moving truck, without care to his items, and not packing it in such a way to leave room for the furniture and boxes at the apartment.

Aaron tried to intervene as HE WAS HELPING THEM MOVE EVERYTHING AS WELL! The men did not follow his instructions to pack it properly and as a result, it had to be repacked! ( all on our DIME and cutting into the 4 hours that we hired the movers!

Upon arrival to the apartment, I, MYSELF inspected the truck and took the attached photos!

As you can see it was not packed correctly and left NO ROOM FOR THE BULKY AND HEAVY furniture items or boxes that needed to be moved as well.

The men were RUDE, all but the older gentleman called Shy. One man talked incessantly in a strange fashion, and the other was on his phone or on a smoke break most of the time!

Due to this negligence, instead of picking up at the storage facility and apartment in VA Beach and making ONE FINAL STOP at Shawboro, NC, we had to take the truck from Shawboro, NC BACK TO VA BEACH and MOVE ALL OF THE BOXES ourselves out of the apartment! Then travel back to Shawboro to unload one final time.

This is and was utterly ridiculous and unacceptable! I have launched a dispute with Uhal over the additional mileage that we will have to pay, and asking movinghelp.com for a 100% refund!

I am highly dissatisfied, should not have had to move anything, and most definitely should not have had to put up with two RUDE MEN!

I hope that you can rectify this situation fully and know this, I had Christmas cards prepared for each mover, as I really would have appreciated a job well done and tipped accordingly. However, the job was done horrifically, and truly did not deserve a THANK YOU. Upon leaving, the men make very rude remarks to my son. Totally unbelievable!

Please see the confirmation numbers for the job and in a subsequent email, see the photos!

Job information:
R: JB-94B11AF2
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Very FRUSTRATED CUSTOMERS,
Jennifer Upperco and Aaron Bialek