I reserved a hotel room in downtown Mpls for Fri 3/13 so my friends and I could attend a concert, have some adult beverages, and not have to worry about driving home after the show. On 3/12 the headliner announced that due to COVID19, the rest of her tour was cancelled. I emailed the hotel and asked them to cancel my reservation which they were totally gracious about; but was told to request refund of payment from Tickets at Work (the site I used to book the room) This has been the longest most drawn out process I've ever dealt with. Below is the last response I received from their worthless customer service dept.
From: TicketsatWork.com <*******@ticketsatwork.com>
Sent: Thursday, April 9,2020 11:14 PM
Subject: [ (CARE-5980610) Refund/Cancellation Request
TicketsAtWork is committed to thoroughly addressing each concern brought forth by every guest and dedicating the necessary time needed to ensure we are able to achieve the best available outcome. At this time, we have not been able to reach a resolution for your request; however, we will continue to reach out to our partners on your behalf. Due to the high volume of requests we have received as a result of event cancellations and attraction closures throughout the United States, please allow additional follow-up time. We sincerely apologize for any inconvenience this may cause. Rest assured, we and our partners are doing everything we can to address your request in a timely manner.
Thank you for your patience through this difficult time. We are truly grateful for your business and hope this will allow us to be able to serve you with all your travel and entertainment needs once we and our partners recover from this unprecedented global hardship.
Really TAW? I have called and emailed and called again... and to no avail. I will not use this "service" ever again. They just keep talking in circles and I've never been a fan of sketchy business practices. I would not recommend this joint, tell your friends. This isn't a benefit... feels like I lost a bet.