They sell you things like PLUS or Premium as LIFETIME use codes, then your lifetime use codes stop working!
When you write to support, they COMPLETELY IGNORE what you write and tell you to buy more items!
When you write back two, three or four more times you receive the EXACT same "canned" response.
INCREDIMAIL SUPPORT DOES NOT EVEN READ YOUR MESSAGES, THEY JUST SEND YOU THE SAME CANNED RESPONSE EVERY SINGLE TIME!