Jennifer s.

I usually never have an issue with Fandango. I always purchase tickets through them. I bought 4 tickets for DBOX seats which came out to 75.00 to watch IT. I went to the theater an hour before Showtime and the theater was closed down due to Hurricane Irma hitting Florida. I went online to find out if I can get an exchange and was told I can only cancel 2 hours before the movie in order to get an exchange or refund. I told them I didn't want my money back all I wanted was to be able to watch the movie when the theater reopens. They didn't want to help me. I can understand if I just didn't go or I missed the movie but to miss it for something I can't even control? I'm so upset that they just took my money. I will never buy from them again.