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Jennifer R.

  • 1 Review
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Experience: Health

Member since January 2021

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1 Review by Jennifer

1/16/21
Verified purchase

Your pricing is kinda outrageous and I shouldn't have to pay $10 more to receive my glasses in a timely matter.

rayas5
James S. – GlassesUSA Rep

Hi Jennifer,

We are sorry to hear that your shopping experience did not meet your expectations. At GlassesUSA.com, we are committed to ensuring our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.

Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:

Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days

If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Enjoy your new glasses.

Yours truly,
GlassesUSA.com

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