Hi Jennifer,

We are sorry to hear that your shopping experience did not meet your expectations. At GlassesUSA.com, we are committed to ensuring our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.

Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:

Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days

If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Enjoy your new glasses.

Yours truly,
GlassesUSA.com