Jennifer R.

I ordered an item on back order. It was a really popular item, so I was fine waiting. About a year but honestly it was a mew item and the wait on any other site was just as long or longer.
The problem is, during the past year my credit card was stolen, I was issued a new one, and completely forgot to try and get in contact with EE to update the info. Now it's time to bill me and ship the item. I'm getting three emails over three days that my order will be canceled because the card won't go through. NOWHERE on the site does it allow you to update the card on file. The site let me remove the old card, but there's no way to add a new one. I've sent three emails asking how I can update my card and no response. But I keep getting the email that threatens to cancel my order.