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Jennifer R.

Contributor Level

Total Points
201

1 Review by Jennifer

  • CouchHero

10/2/20

My name is Jennifer Robinson- Williams, Springfield, VA.

I purchased 2 couch covers, order #6124 on 7/19/2020 totaling $159.85 directly from the COUCH HERO website. As the weeks and months went by I sent several previous inquiries and never received a reply. I tried several times to call Australia but there phone was busy. NO way to leave a message. I NEVER RECEIVED ANY COMMUNICATION FROM COUCH HERO INFORMING ME OF ANY DELAY THEY WERE EXPERIENCING. THEY HAVE HAD MONTHS TO INFORM ALL OF THEIR CUSTOMERS.

On 9/30/2020 I sent an email to *******@couchhero.frontdesk.com AGAIN,

I received a reply from Davin
"Thank you for reaching back to us. Unfortunately, we are facing challenges on the shipment due to massive flight suspensions and reduced air freight capacity to fly out orders. We would like to reassure you that we are doing our best to get your order to you. There's no date for the shipment yet. Your orders are already in hand but we're doing our best to find available freight services to ship them. The tracking information will be available once the shipment has commenced.We're so sorry about this and we hope you're staying healthy and safe."

AS COVID has been with us all around world, I regularly order things from China, Taiwan, Phillapeans and get them. I order fabric from Hong Kong,, I order tweed fabric from Scotland and get it. I order boucle fabric from London, France and Denmark and get my orders. I order couture buttons from Italy and Hong Kong and get them... not to mention the soap I get from Spain and France. I order a spice mix from Morocco and get that no issues. But now, doing business with this company in Australia... all of a sudden there are delivery issues... that no one knows about?... for MONTHS? And they have the stupidity to tell me they don't know when they can ship?

How stupid does this SCAM SET UP think people are?

I replied with "supposed shipping issues are not my problem", give me a refund NOW. And I got this response

"We do apologize for the delay. ​ We understand how you feel and we apologize for the inconvenience the delivery delays have caused. Would it be okay if we'll offer you a 20% discount to wait on your order and keep it when it arrives? Looking forward to your response. Stay safe. Sincerely, John":

There is NO GUARANTEE they will EVER ship the crap out. They know that. So they offer a discount, which no one ever gets but greatly appeals to a person who wants to save a buck. Well, I was taken once, but never twice.

I immediately shot back and said cancel the order and I want a refund. Davin replied with

"Kindly provide us the following information for us to send the refund directly to your bank account via Transferwise: Account Holder's Name, Complete Address (Country, Address, Postal Code, City)
Bank's Routing Number (should be at least 9 digits), Account Number, Account Type (Savings or Checking),
We are looking forward to your response and we apologize for the inconvenience the delays have caused. Stay safe. Sincerely, Davin"

I replied again and said. Give you my bank info?. Are you nuts?. No way,. I made the sale via charge card, now process a reverse charge to my charge account. Davin wrote back said

"As much as we would like to credit the refund directly to your card, it would take longer for the credit to reflect on your account as we are experiencing down time. We can still process the credit to your card but you will have to wait."
First, the excuse is they can't get the shjpment out, now the excuse it "experiencing down time".

This SCAM company has NO INTENTION of giving any one a refund. If they did, they could do it easily as a reverse charge LIKE EVERY OTHER COMPANY IN THE WORLD does, that is just normal business practice.

Anyone who has ever had a refund processed on their charge card KNOWS that it will take 1-2 billing cycle to be seen on the charge statement.

This company accepted my purchase via charge card, they have gotten paid, and can not process a credit to a charge card?

COUCH HERO IS THE MOST HORRIBLE COMPANY ON EARTH.
THIS IS A 100% FRAUD SET UP AND THEY BLATANTLY LIE.

I went and checked the website, they do not have a REVIEWS section on their website.
I am so angry that I am out $160 bucks. I hope this review saves other people.
Anyone can contact me on Facebook.

I will be happy to provide a copy of the email communications.

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