Jennifer Q.

First thoughts of the app; really well thought out. It's like ziprecruiter format where you can scroll from left to right and get quick descriptions of the applicants. I loved how I was able to to submit a background and ID verification check for only 14.99. The app was absolutely perfect, however, in my local area there were no signs of suitable rooms. I checked other areas and thought this app is perfect for areas where room shared are common but in low income places like where I am from, that simply cannot be. I had trouble the first time trying to get a refund. It was quite the story. I kept being bombarded by spammers to log back into the app and reapply my membership. That's when I decided to look at my statements and realized there were an additional 3 payments made after I deleted the app. I know that is a trending dilemma where now you have to unsubscribe the payments from your google-pay account. I personally, find this absolutely dispicable. You would think once the individual does not have access onto the account and the data has erased, you would automatically stop charges on the account. As soon as I gave the help center's email another holler, Max Fine responded with better news than I could have ever expected. Not only did I receive the refund I asked for* because I knew this was a long shot. However, I also received a refund for my ID verification and the entirety of any payments made to Roomster. I am used to being met half way. Glad there are still companies out there who understand individuals matter more than a small profit. It only makes sense.