Jennifer P.

Hello, the customer service last Jan., 2021 was great. Hope it is again. Would you please update my address for shipping to the 2201 Village Cir. Apt 624, Bedford TX *******? Also, it would be great if it would be delivered to the apartment rather than the mail box which is further away. I'm out of contacts so hard to see, ha. Thanks so much.

I always wished that Venus had reviews provided for each of their items in the way that Amazon does, actual customers' viewpoints of both good and bad aspects of fabric, sizing, service, etc. I ran a search and found this site and have to say, I'm not surprised by the low ratings. Here's what I have experienced, both positive and negative.

Positive: Venus has an exotic type of clothing line that is unusual and you won't find their pieces everywhere else. On the flip side of this, many of these pieces are over the top unless you are both 25 and advertising a "very good time to a man", i. E., not subtle. On the other hand, if you search with a discerning eye, you can find lovely pieces that are very feminine, unique, and wearable in public; its 60/40. Prices are reasonable, but borderline if you are a good shopper and check out H&M, etc.

Negative: First, they dont offer customers reviews of their pieces as do most other sites; it would be nice to know if the particular piece was found to run a bit large, or small, the color was consistent with the representation, the fabric is of quality, etc. BIG negative for me. Second, inconsistent quality. Ive ordered items that were exactly as I expected, quality fabric, appeared as represented in terms of color and fit, etc., and others that fell way off the mark. For example a dress described as Oatmeal, shown as a nicely barely crème-ish white; it was lemon yellow. Awful. Third, I receive an email EVERY SINGLE DAY notifying me of some huge sale on items, I take my valuable time and check on items that Ive been interested in and the prices are the same. Never fails. And if Venus Marketing is listening to this, please take a que from it because what we do is ignore your ads we receive because we know that maybe there is something thats marked down but nothing much. And lastly, which drives me crazy. Venus advertises something I really want and am willing to buy right now at full price, I click on it, and its not available for THREE MONTHS! I give you this example as of today, 09/25/2016: Item Y*******, Printed Lace Detail Dress. Clicked to order, not available until 12/22/2016! And this has happened before with other items. Items that were advertised as not available until XXXXX date, then I go back later, and the date is pushed back again, and again.

Bottom line, Venus has some great items, but theyre listening: here are the things you can change. You can offer customer reviews of items to reduce disappointment of items purchased. You can offer free return shipping on items that are a disappointment because they are not as represented. (If you have to, increase all items by a about $. 50 to cover the overall cost of doing thisIm okay with this.) And you can stop bombarding us with ads for sales when nothing is really reduced. Just tell us when there is really a sale on CURRENT CLOTHNG and then well pay attention and go to the site and buy what we wanted. If need be, send the ads marked Summer items clearenced in the Fall, And then if its truly a sale of current items send the ad as Our current Fall items are marked down for today only. Thanks, hope this helps other customers and maybe even Venus to consider some changes. JP