Jennifer O.

I placed my order on cyber Monday, which I knew would delay the process from the start. However, after two weeks of 'processing' I had to make the initial contact to find that they were holding my order due to stock issues. This was the first point of contact made by either party, and I felt it was irresponsible to not inform me of this without my seeking of information.

At that point I asked to have my 5 items shipped, and wait for the initial item to be restocked and sent out. This was "resolved" on 12/11 and they created the shipping label for my package, emailing me a picture of said package and saying it was heading out (with 4 items)! My package sat in their warehouse until 12/28 when (after much back and forth with my "tickets") I told their customer service I would be moving forward with a fraudulent accusation. I had been told various times in those two weeks that my package was out for shipment, but this was a blatant lie. I had spoken with UPS on several occasions at this point, based on shear confusion.

At this point they informed me that three of my items were being sent out and now, the item that was not in stock in my original inquery was somehow replaced, but another item (that I had not been made aware of a stocking issue with) was now being offered as a refund to me. At this point, I'm fed up enough to just say "fine, send whatever." But I have to tell you, I am absolutely disgusted with the way this has been handled. I have been blatantly lied to, and misdirected for over a month now, and my items (the few they deemed to send) ARE STILL NOT HERE.

I know this is a pretty wordy review, but if you're thinking of ordering from this company. Let me sum it up for you.

2 week processing time. Lying customer service. Absolutely abysmal handling of stock and stock related issues. And I haven't even seen the quality of the products. But I'm worried.

Please don't order from Sammy Dress. They are a terrible company.