Jennifer O.

I purchases two dresses from this site for $256.00. The dresses arrived several weeks later and they did not even come close to fitting. I measured myself several times before ordering and compared my measurements with their sizing guide for each dress. I could not even zip the dresses as their sizing guide is not accurate. Also I ordered both dresses in burgundy. When they arrived the color is off several shared and they reeked of chemical dye so bad. Also the dresses look nothing like what is pictured on their website. My one dress was supposed to have intricate beading on the bodice. While there is beading on the bodice of the dress I received, it looked nothing like the photo on their website. The beading on the dress was large cheap square jewels that were hot glued onto the dress. Neither dress looked like advertised on the website and the material was not as advertised.

I contacted customer service through email because there is no number to speak to a live person. I explained the issues and told them I wanted to send these dresses back for a full refund. I asked them to send me the return shipping address and instructions and return RMA number. Its been over a week and they have not provided that information. They keep going back and forth with me trying to point the blame on me saying I didn't measure right and that the color looks different in all different lights, etc. Needless to say, when I did not get anywhere I filed a Paypal complaint. The next day I received an email in my personal email account from TB dress telling me that "my dress was shipped out and to please close the Paypal case." Are they out of their minds. I know the dresses shipped because I have them and I was not closing my Paypal complaint.

Today I go into my TB dress account and there is yet another email from customer service. They told me that they will give me a $30 "credit" to keep the dresses but only if I close my Paypal dispute. I told them no. I am not keeping the dresses and I paid $256.00 and I expect a full refund. Again they never provided return shipping address or info. So I am keeping my Paypal claim open because that may be the only way I get my money back.