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jennifer m.

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Experience: Beauty

Member since December 2019

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1 Review by jennifer

I ordered hair off the company and picked the delivery timescale 2-3 working days by DHL I kept checking the process off the order and it wasn't changing to dispatched I rang the number on the site and got some guy that was unhelpful and couldn't speak much English I then went to web chat and they wanted picture off my credit card which I don't use a credit card to process with the order I send them a pic off the bank card I used. And gave them a further 2 days still no information was updated needed these for Christmas day that is why I ordered them 2 weeks before hand. I asked to cancel my order as it still wasn't shipped 10 days later they told me they would give me 15pound if I didn't cancel and would have my ref number within 24 hours promised me so 24hours later will no ref number to check the order so I asked to cancel as there was no ref number they then magically got a ref number and told me that it would be out with FedEx within a few days I says to them I didn't choose FedEx I choose DHL so why are they being posed I was told they were doing it as a favour as FedEx don't charge custom chargers to the uk was like great so I took the order number (as I didn't trust them) rang fed ex and it wasn't even my order and wasn't being delivered to the uk therefore they LIED TO ME AND GAVE ME someone else ref number just to stop me from cancelling my order thinking I would fall for it which I didn't so in the end they refunded me told me it would appear in my bank straight away took 5 working days, and didn't give me the 15pound compensation they promised it was the worse customer service I have ever received in my life people that actually lie to their customers would never order from these.

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