Jennifer M.

I'm not sure how else to get Wix's attention. I tried to contact customer support when the editor became buggy. It wasn't creating links properly, randomly adding images to background - stupid things, but things the editor shouldn't be doing.

These aren't the things that get answered on a "quick-fix" support page.

Surprised to find no text support - that is common these days.

Phone number for support always receives a "we're closed" message even if I called during published office hours.

Put in email ticket after ticket. Only got one reply back after I took to social media to complain and then the one response was followed by - *crickets chirping* - silence.

Then I received an email today saying my ticket was closed because it was answered! Like hell it was!

I like some of the nicely designed features of Wix website building, but when my year runs out I'm going to have to switch services. I have a premium plan which means I'm paying their top dollar for a website but I can't get anyone on the phone - or text - or email - or semaphore - when I'm having a problem.