• Updated review
I've ordered a few times since my initial purchase with DSW. First order was flawless, second order was returned. The size was too big, totally normal for a shoe purchase, no big deal so I called in to order the right size and initiate a return of the larger pair. The Fellow Shoe Lover sounded very out of sorts but I figured its early, maybe shes tired, and we had what I thought was a successful transaction. (Even though she did need to take my card info multiple times because she entered it in wrong repeatedly). All coupons applied, I got these $45 shoes for $13. The replacement shoes came in 2 or 3 days. Awesome!!
The following is my personal experience, not an opinion formed without fact, and is in no way intended to slander or hurt the business of DSW.com.
Two days after I ordered my replacement shoes, I got an email out of nowhere with someone else's order, it said HI, (PERSON THAT IS NOT ME), YOUR ORDER IS BEING SHIPPED...To an address I've never seen before. So I called DSW right away. The lady told me "Oh, it's no big deal, this person just has the SAME EMAIL and PHONE NUMBER as you, wow! what are the odds" ...What?! 20 minutes later I'm telling the management to delete all my information, as it turns out the previous worker had somehow given my information to the next caller she took, I dont understand this at all. (how does this even happen? Don't you read your info off to them if ordering over the phone? Or if online you must log in with your email, so said person would already be operating under their own account). So some employee took my order, left my info on the screen or backed back into it, then applied it to the next caller? I'm praying it wasn't malicious in any way and simply a human error. A very scary human error which puts all my personal information at risk. So now I wait to see if my bank account and financial numbers are floating around somewhere. And I still haven't been refunded for the shoe that was too big, but I was told 4-7 days so we'll see, things happen. The managment was very pleasant but I will not do business with them again, which is sad because they had (seemingly) good deals, but that is true for so many internet sites. The deals seem so good but you risk so much. I'll be much more careful with whom I order from in the future.Take all necessary steps to guard your personal information.
Update; have not been refunded it's been over a month. So I did not get a deal because in the end I had to pay for 2 pairs of shoes and I only got 1.
“Love this site, good business all around”
• Previous review
This is my first time ordering from DSW and it was a completely Flawless transaction. I put in an order two days ago, it arrived on my porch this morning, I couldn't be happier. I saved $10 on my first purchase for signing up for the emails and waiting about 2 or 3 days to get the coupon. I then got free shipping by signing up to be a VIP member, which doesn't have too many annoyances other than emails to alert me of deals but that's good. So I saved about $20 on my first item which is cool with me, I will absolutely do business here again.