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I truly have had the worst experience with Covers and all. I have made numerous purchase. I have spent close to $500+ and have been baited and switched multiple times. Especially around Free Shipping. Please know that they bait you to enter information and then when you get to the end to pay, they do not allow it. I also had $50 credit points in My Wallet. After seeking help from online support and then a live person, he stated that I could only use 17.50 of the $50. I asked why and he stated company policy. I asked him to show me the policy and he could not. I will not purchase from Covers and All again as I have now had two bad experiences with customer service. The company does not VALUE me as a 4 times purchasing customer.
I never will choose Covers & All again! Treat your customers better. Answer the questions they ask. Do not bait and switch. Do not LIE about policies to further cheat your returning customers. If I could give you a ZERO I would.
You customer service is dismal. By far the worst I have seen in a long while
I used them before and love the product, but I never had any questions. Unfortunately your support is so bad, I could never recommend you.
Hi, Jennifer. We are truly to read that you are dissatisfied getting no help from our customer services team. It is likely that all our representatives are busy assisting customers like you and would have failed to attempt to return your phone call or provide support over chat and email. While we make every effort to produce high-quality products and provide excellent customer service, we recognize that there is always room for improvement. We appreciate your feedback and assure you that it will be used to make your future experience positive.
First the shipment came from China (I guess) and I waited over a month for the products I ordered (3 items). The dresses were SEE-THROUGH! Literally! The shoes (although I ordered my usual size that I have always ordered from Amazon, Zappos and many other websites and in stores with NO problems) were two sizes too big (even though it was the size I ordered). So I was charged $8.95 for original shipping. Then $8.95 to return the shoes. Then, another $8.95 for the return of the see-through dresses because they were delivered over a month later.
So that is $26.85 just for shipping alone. And I have nothing but time that I had to take to ship back to show for it. Then I found out that (even though the dresses were see-through, and the shoes two sizes too big) that this ONLY constitutes a store credit. I explained that this needed to go back to my credit card. Personally, I will NEVER order anything from Zulily again. So a store credit is like throwing away $75+ dollars. A-Pree-elle (service supervisor) explained that they would put it back on my credit card (we shall see) minus one of the shipping charges, but I should know that SEE-THROUGH does not constitute a defect. Really? She further explained that "sleek fabric" on Zulily means transparent fabric. Gosh, I have never ordered from Zulily before and I guess I should have just somehow known that? Nonetheless, I don't know what else to say except that I hope they return to my card and that I only lost $17.90 in total costs for shipping. Will update if my card does not get reimbursed. Although I cannot give less than one star rating anyway! Will never, ever order from Zulily again. Seems a bit like a scam.
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👎👎👎Easily one of the most Frustrating Customer Service experiences of my life. I received the...
I WAS OFFERED A 30% DISCOUNT, BUT WAS ONLY AWARDED A DISCOUNT OF 20%. AFTER A 24 MINUTE PHONE...
Dear Jennifer, we apologize for any inconvenience or confusion caused by this matter. When subscribing to our newsletter or any other offer, it is clearly stated that it is subject to terms and conditions. Immediately after signing up, you would have received the terms and conditions and a discount coupon.
Customers can redeem 25% of the discounted order subtotal, up to a maximum of $50. While we admit that this information was not previously provided on our website, we want to clarify that it is explicitly stated when using a wallet balance that customers can redeem up to 25% of the already discounted subtotal amount, with a maximum redemption of $50 per order.
To provide further information on our wallet feature, we will send you detailed information to your registered email address. Thank you for bringing this matter to our attention, and we appreciate your continued support.