Jennifer K.

I am so disappointed!
We have been regular customers to Pro Flowers for years. NEVER again.
Last moth I ordered Flowers for delivery only to find out the flowers were being del. Via UPS.
Unfortunately, flowers arrived in horrible condition.
The Delivery VIA UPS finally arrived at 10 PM, How ridiculous is that. And flowers were wilted.
Of course I called Pro Flowers to express my concern and issues. NO Refund or compensation offered.
I was then assured by PRO FLOWERS if I place order with them in person on the phone my order would be dispatched to a local Florist. Well guess what thats a big Lie.
First of all try calling and getting someone that speaks English properly and secondly they do not have the ability to utilize local florists any longer. So do yourself a favor and google local florists and order your flowers from them. I was on the phone for 2 hours yesterday trying to get a delivery confirmed via florist to my sister at a hospital. I got hung up on 3 x. And put on hold for 30 minutes 2x.
ProFlowers/FTD used to be excellent.
Once upon a time they were the way to go for domestic and International Flower Shipments. NOT ANYMORE! After your order is placed thats it. You will regret it and land on their Merry Go Round of madness. Very unprofessional, Extremely RUDE customer service. Good Luck Staying in Business ProFlowers.