After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis).
The customer service representative told me they could discount if I stayed a customer but they would not cancel for another month. The also tried to tell me their services was more reliable with better quality. However, in just the last month I had several times when the service went out but when I switched to the streaming service I was able to watch without an issue. In addition I was told I will need to remove cards (and that can be difficult) and send those back and then take everything else to a Fed Ex store to be returned. They then proceeded to tell me most people decide not to cancel because it is too much of a pain to do all of that.
This has convinced me to never go back to their service. In the new world with multiple providers and options available DirectTv is the most expensive and least user friendly of all providers.