Jennifer J.

Be warned this company does not care about service or train their couriers how to respond to delivery issues.

We ordered from Zankou for a department lunch (15 people) on Postmates. When the food was delivered, there was only two bags so my coworker who went to meet the driver questioned him on the completeness of the order. The driver was defensive and said, YES he absolutely checked the order and then became angry when questioned if he was sure. When my coworker came back to the conference room with 2 bags, we were shocked to find more than half of our order not included. POSTMATES does not have a service number and you must email them with issues for an order AND an explanation for each order item. REALLY, Postmates? You messed up and order, let me spend 20 minutes filling our your forms. We contact Zankou and to their credit(shout out to Zankou), they were immediately attentive and started on the missing order which WE ran over to pickup since it's now been 2 hours with people waiting the conference room. Postmates customer service provided us a $5.22 credit (yes, you read that correctly) which was a cucumber salad and a $10 credit. Our order was nearly $200 and they charged us $25 service fee. REALLY? What service did you actually provide? The 2 1/2 wait or making us DRIVE to get our own food?

On principal and because I can not support a business that treats customer service like a favor to be withheld, I cancelled my annual subscription and I will definitely look to other delivery services.