Jennifer H.

I placed my first order. Half of the order was returned due to quality issues or misleading product descriptions.
The return process is cumbersome as you must take video or photos everything and provide multiple reasons. My packaged for my order arrived in two packages but I was only given a return shipping label for one package. Temu gives you an option of your refund to be a Temu Credit or refunded to your credit card I choose my credit card but got a Temu credit anyway. Customer service wouldn't help. Had to escalate to another department. Then one must wait for an email. That's my first order experience. NO THANKS TEMU! There's zero results from customer service on getting my actual refund instead of a credit.

I purchased a pair of shoes and the were delivered to a central pick up. There was no phone number for the cental delivery to contact me. The item was shipped back to rebook canada by their shipper. I sent an email inquiring about my item. NO RESPONSE. I called and was PUT ON HOLD FOR 1 HOUR AND 15 MINUTES! Spoke with a customer service representatives and was told my item would be reshipped and I would receive a new tracking number by email. NO EMAIL, NO PARCEL, NO RESPONSE to second email inquiry. HAD TO OPEN PAYPAL DISPUTE to receive a refund. I would expect more from REBOOK. Will never buy online again from rebook!

New shipping provider now collects on behalf of my government for duties and taxes instead of my government collecting it themselves and Now shipping costs have doubled. On a hundred dollar purchase plus $60 shipping plus $40 duty and taxes plus $10 for DHL to handle my monies instead of my government collecting them now the shipping is more than the merchandise and %10 is because DHL collects instead of the government and that fee is on even a $20 order. BHFO has no comment or even will respond.

Purchased two sets of Mikasa Dishes. The dishes were rough on the bottom which scratched counter top, furniture and stainless steel sink. Contacted Mikasa with Video, Photos of black spots in porcelain. They told me to go buy a file and file them down. They will not stand behind their product or quality. I could have better dishes at the dollar store!

Mikasa issued me a credit even when the purchase was made at beyond the rack! 5 Stars for Mikasa

I am disgusted with beyond the rack. I ordered a set of dishes that were completely defective leaving scratches on furniture, srainless, counter tops and pattern was irregular. I will post video to Utube. They will accept a return of course but you will incurr all shipping costs of over $60+++ dollars and have nothing to show for it. I could have bought better dishes at the dollar store! BUYER BEWARE. The only thing guaranteed is disappointment and cheap product. SAVE YOUR MONEY - I contacted BTR 4 times with video and photos of defects... as you can see by their response they still want me to lose the initial shipping costs of $30.00 +++ for their junk.