jennifer h.

I ordered two items on the 11th. It took three full days just to process this order and *start* on production. It's now the 14th, and only one is half way though being made.

The other? They canceled that with no explanation. However, they do say "we also encourage you to modify the design of any item that could not be processed so that it meets our content guidelines". Since they don't say what was wrong and they take goddamn forever to reply to email (24hrs later and no reply to the request for clarification) I have no idea why a mug for my dad was rejected. There was no image/logo on this mug that might infringe on anyone's copyright.

This was a waste of time, and now that's time that I may no longer have to find someone else able to make this for my dad for Christmas.

To top of this mess, I paid $22.55 - they've only issued a partial refund of $17.55. And even though they took my money immediately, their partial refund is "Status: Pending until Thursday, December 21,2017".

Their product is very expensive, which is fine only as long as they back that up with quality items and good service. They don't.