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They got my "expedited" order wrong which I paid for the "expedition" and when I called to get it resolved, I was on hold for over 20 minutes. Then I was promised the order would be redone and expedited and shipped overnight. That was 4 days ago. I emailed yesterday since when I called the hold time was so long. Today, I called when they first opened, waited on hold another 20 minutes. The guy took my order number, then I got disconnected! He did NOT call me back. I'm on hold AGAIN, already for over 30 minutes. These invitations were supposed to go out on the 12th and I don't know when I will get them.
Jennifer H.'s review of Zazzle earned 2 Very Helpful votes
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Hello Jennifer,
I am so sorry to hear about the delay in your replacement order. I apologize for this frustrating and disappointing experience.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you,
Tram