Jennifer H.

First of all, I'm a female who knows nothing about cars. I purchased a part after putting in my cars information. Once I received the item and brought it down to the repair shop and they started working on my car they then told me it was the wrong part. It cost me 1/2 an hour in labor to be told this so I'm now out $50 because of Rock Autos mistake. The parts sent match up to a Ford truck- I have a Volkswagen car. I initiated the return and refund process, sent back the unopened package and had to pay return shipping even though rock auto advertises this part fits my car and it does NOT. I sent the return back. Originally they refused the package from the post office but then a few days later received it. They have had my return since September 5th, their website has said "will be inspected by September 8". They have had my return for 7 days. Buyers beware! They will send you parts that do not fit YOUR car and then who knows how long until you receive your refund