Member since September 2016
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We decided to splurge and order a really nice set of outdoor furniture for our deck. In May, we placed an order for a couch, 2 chairs, 2 ottomans, and a coffee table that were listed as available on June 20. The cost was well over $5,000. In June we received the coffee table and the 2 ottomans - no couch, no chairs. We spent the entire summer with no furniture, because Frontgate kept sending us emails pushing the delivery date back. Being an optimist, I kept believing, looking forward to our nice new furniture. We had people over; we sat on the coffee table and folding chairs and laughed about it. The latest email now says it will be delivered the very end of September - I don't believe it. Summer is over, and it's almost time to put away the non-existent furniture. I called to cancel the order and return the coffee table and ottoman's that go with the phantom furniture. I was told that it is up to me to purchase boxes, pack the items and drag the ottomans and coffee table to a UPS store to return them. The coffee table won't fit in our cars. After arguing, they agreed to send a truck to pick up the coffee table, but I still had to pack and send the ottomans. Why is this my problem? Why can't the truck just take everything? They inconvenienced us by lying about the availability date of the furniture and only shipping a couple of the items (I'm assuming to try to force us to wait for the rest), and now want me to buy boxes and packing to get the stuff back to them. As Taylor Swift says, "...never ever ever ever..." again. Goodbye Frontgate, and good riddance.
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