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Jennifer F.

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1 Review by Jennifer

The Knot

  • The Knot

“Horrible Customer Service”
5/16/18

For a company the size of The Knot they need to have more customer service help. There was a serious issue with our wedding date showing up wrong in their system despite what was on our profile. Guests were unable to find our website and RSVP by searching for our wedding. When you call customer service you have to leave a message and they'll respond "within 2 days." I sent an email and it took over 24 hours to receive a reply which was "our tech team is working on it."

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